I ordered 24 and every cookie looks like a child has decorated them. Had I known this is what they would look like I would have never ordered them. The cookies which I paid $3 each for are quite pitiful. I also ordered two dozen custom order graduation sugar cookies too. The girl who took my order had noted all of this and also noted that I wanted strawberries and the chocolate shavings on top as well. My name is Melissa Shrewsbury, I ordered a custom cake it was to be the exact same as a White Chocolate Strawberry cake except for having brown chocolate icing and a chocolate cake. My order was picked up by my daughter on Monday December 12th, 2022. I am sending this email in response to a custom order I had placed with y’all. The email I sent to 2 contacts there and to whixh I never got a response terrible customer service. The icing had bubbles in everyone the edges were uneven the cookies were thin and the cake was un even like the top was slanted. I wanted everything to be perfect and was embarrassed to give the cookies out, I let everyone know where I got them made sure they knew I didn’t do them. I will never go there again and an so thankful this was not for my daughters wedding but only her graduation which is still a big milestone. Anyways my whole point is that when you walk in to the bakery everything looks good but when you finally place a custom order it’s half *** done and also some of the cake slices in the glass case are stale. My daughter picked the order up for me and upon getting it the coke box had poked through to the bare cake and smeared the icing, the cake was suppose to have strawberries on it and chocolate shavings it has neither my daughter asked if they would fix the cake and put it in a different box and to add the strawberries and shavings which they only did the strawberries and the worker got rude with her for asking.
I am attaching a copy of the email which explains everything and also some pictures of what the cookies looked like for $3 each $72.00 total for the cookies. I never received a reply at all, no apology, no nothing. contacted the bakery through email to let them know how disappointed I was and that if I had known the cookies would look like they did I would never have planned an order ordered. I paid $3.00 each per cookie that looked like a kid decorated and made them. I had ordered two dozen custom graduation cookies and a custom order cake 2 1/2 weeks in advanced to be picked up on 12/13/22. Note if you order a bagel instead of toast, you have to order and pay extra for cream cheese. Coffee is self-serve, and only creamer pods are available, Bakery section is separate with separate ordering section. Process - stand in line, order and pay, grab your table marker, they serve you at the table. But the food was great and priced well and the portions worked well for us (we prefer smaller portions, hate food waste, and were travelling through so did not want to carry left overs)įrom what I hear - there is always a long line, but we waited in line for about 10 minutes before ordering (best to look at menu ahead of time), and in the mean time one of us grabbed an empty table when it was available. The Waffle especially was a small single waffle, which was surprising and could probably have been two waffles for a. So portion size is closer to what portion sizes should be. The food was fresh, delicious, and did not feel like big, greasy diner food. Sushi Restaurants for Lunch in Blacksburg.Italian Restaurants for Lunch in Blacksburg.Rixos Sungate - The Land of Legends Access.Sindhorn Midtown Hotel Bangkok, Vignette Collection.Hotels near (LWB) Greenbrier Valley Airport.Hotels near (ROA) Roanoke Municipal Airport.Hotels near The Artful Lawyer, A Fine Gallery Inc.
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